In a rare atmosphere of excitement, Valve has officially launched the largest game distribution platform in the world, Steam, after the gaming community was thrilled by the free game release of Clair Obscur: Expedition 33, a title highly rated for 2025 due to its unique concept.
The simple fact is that this game has encountered technical issues that cannot be ignored with the Steam Deck.
Information shared on social media by Reyne, a Steam Deck user, highlighted the issues he faced with the device that prevented it from functioning normally.
According to Reyne, he encountered an unspecified error that caused his Steam Deck to stop working as expected. After several exchanges with technical support, Valve identified that the device needed to be sent in for further inspection. However, the processing time took much longer than anticipated. Valve subsequently apologized to the user for the delays, explaining that the repair process was overwhelmed. As a sincere apology, they offered to provide free access to any game on Steam as per Reyne’s request.
Without hesitation, Reyne chose Clair Obscur: Expedition 33 – a game that has been making waves in the community and is being hailed as a strong contender for the “Game of the Year 2025” title. Unlike blockbuster titles from major publishers like Ubisoft or EA, Clair Obscur: Expedition 33 comes from a lesser-known developer but has created significant buzz in 2025. This game belongs to the action role-playing genre, featuring a rich narrative filled with emotional depth, and is known for its creative approach and profound themes. Returning to Reyne’s story, just 24 hours later, the game appeared in the user’s library. Surprisingly, the day after, Valve confirmed that Reyne’s Steam Deck had been repaired and was ready for return.
Reyne’s story has touched the hearts of thousands in the community, showcasing the dedication and professionalism of Steam Support – long regarded as one of the best customer service departments in the gaming industry. Many users have shared their positive experiences with Valve.
